Rock Band Support Update

Update: I went to the EA support web site and filled in the form regarding my broken Rock Band guitar awhile ago, ranted on my blog and made a vow never to buy Rock Band stuff ever again.

I didn't expect any action on their part since it was past the official "60-day warranty". No news from them by email at all either. Not even a rejection email like I expected.

But, then I got an unexpected Purolator package (I was completely dumbfounded...Like "Huh what's this???"). And what do you know...They sent me a new guitar! Nice work guys! You are back on my shopping list. But, first let's hope this one works...Or else it's back on my black list.

Previous rant:
They should change it to "100% Satisfaction—but only within our 60-day warranty otherwise...tough luck!". If electronics companies can offer years of warranty on expensive TVs etc. you'd think EA can do a little better than 60-days on chintzy toy guitars.

Rock Band

Post a Comment


Respond to this post...

Post a Comment (0)