Montreal: Double Pizza Web Site Order

So I gave Double Pizza's online ordering system a try after seeing it on their web site...I tried it even though I didn't think it would work.

I made the initial order online (which is very convenient), but received no confirmation call for about 40 minutes (not convenient at all). At that point I tried to cancel the order, but the phone lines were jammed which meant I couldn't even cancel my order in a timely fashion. Not good. I figured they had lost the order.

I finally got a confirmation phone call about an hour after I placed my order. I was told that there were "tech issues" (which I didn't believe) and was offered a discount for the delay. What kind of discount? I had no idea (even though I asked). At this point I decided to keep the order just to see how this would play out; I figured this is a good real-life Double Pizza delivery horror story for my blog haha.

While a discount is a nice gesture, the only problem is that I'd have to call them back for the discount; i.e. AFTER the delivery guy brings the pizza. Why can't they just adjust the invoice right there? Who knows. And what if the phone lines are jammed again and I can't get through? How ridiculous is that?

When the pizza finally arrived, I called them again and got put on hold for a couple of minutes and got passed around three times to different people (while I explained the situation three times). Finally, I did get through to the person who could actually do something about this and was given a 50% discount. A decent gesture for all my troubles (which was a lot of trouble) by Double Pizza. Even though it doesn't really make up for all the hassles, I got a blog post out of it...They should fix their online ordering system. It's unacceptable the way it currently is working (or not working).