Canada Post Strike: Xpresspost Incompetence

I Googled it and could not find the answer to this question anywhere:
Does Xpresspost deliver during the Canada Post strike?
Well, the short answer is this: Xpresspost mail does NOT get delivered during the Canada Post strike. Unfortunately, I learned this the hard way.

So here's my latest encounter with grossly incompetent workers...Recently, on a work trip, Air Canada delayed my baggage. I had to go out of my way to buy some basic essentials just to get by on my work trip. Air Canada then said that I could have some interim expenses which I could claim back by mail. Fine. I only had 21 days to mail it in or else I cannot claim anything. OK.

Fast forward to today...Thanks to the unions, Canada Post AND Air Canada are both on strike...Outstanding!!!

However, the strike (oops strikes) is not even my main beef in this post. Earlier in the week on Sunday (before the strike in Montreal), I knew a strike was looming. So when I went to the Canada Post office (corner of St. Catherine and Guy), I specifically mentioned the upcoming strike and asked for a GUARANTEED delivery product. A delivery that would not be affected by the strike. I repeated it to the clerk at least twice...GUARANTEED I wanted. So he told me to use XpressPost which means it would be delivered by Tuesday. So I said "fine" and paid a premium for it.

Today is Thursday and it's still not delivered (I checked the tracking number that Xpresspost gives you). What an incompetent Canada Post employee (whom the union is fighting for)...I just gave Xpresspost (i.e. Canada Post it turns out to be) ten dollars to have my mail sit in their guaranteed-even-if-a-strike-happens delivery bin. What a farce this is...But, honestly, I cannot say that I'm surprised. It's no wonder people are looking elsewhere to handle their mailing business. I'm going to do the same.

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  1. AnonymousJune 16, 2011

    I had a similar situation where I paid extra for the "guarantee" of XpressPost on Monday and it will not get there this week! On their website it says guarantees are suspended (after the fact). The worker at Canada Post assured me it would arrive this week. Now I'm screwed. This is BS.

  2. Exactly. I couldn't have said it any better than you just did...

    What makes it even worse for me personally is that they went on strike late Tuesday night (11:30pm) in Montreal...My guaranteed express mail should have already been delivered before then...Now who knows when it`ll go through...This is ridiculous.

  3. AnonymousJune 19, 2011

    Ask for a refund since they didn't deliver within the guaranteed time frame. Hope you kept your receipt. Put in a claim. As for your refund at Air Canada, they should really make an exception.

  4. AnonymousJune 21, 2011

    Likewise, I went to mail important Student Loan documents to my daughter in New Zealand while the strikers were out in Hamilton BEFORE Montreal, and WELL BEFORE the general strike / lock-out. I was told XpressPost would be out of the country before the delay hit, and would be delivered within 6 - 8 days. Well, the Hamilton strike began on June 3rd and it's now June 21st. NO package. My daughter is on a deadline for tuition and visa payments so we'll have to come up with the money ourselves because of Canada Post misrepresentation about the strike effects.

    What slays me is my own stupidity. At no time EVER has Canada Post delivered a parcel to New Zealand within the posted limits, yet I trusted them once again with something important. Stupid me.

  5. Consider it a lesson learned for us all. If you ever need something important mailed in a timely and "guaranteed" fashion--It's not using Xpresspost, strike or no strike it seems...

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